FAQ


❓ En Care Of – Frequently Asked Questions (FAQ)


🛒 Ordering & Payment

 

Q: What payment methods do you accept?

A: We accept all major credit cards, PayPal, and Shop Pay through Shopify’s secure checkout. All payments are encrypted and processed safely.


Q: Can I change or cancel my order after placing it?

A: If your order has not yet shipped, we’ll do our best to make adjustments. Please email us immediately at encareof@gmail.com with your order number.



📦 Shipping & Delivery

 

Q: How long does shipping take?

A: Orders are processed in 2–4 business days. U.S. deliveries typically arrive in 3–7 business days after processing. International shipping times vary based on destination and customs.


Q: How can I track my order?

A: Once your order ships, you’ll receive a confirmation email with tracking details.


Q: Do you ship internationally?

A: Yes, we ship worldwide! Please note international customers are responsible for any customs or import fees.



🔄 Returns & Refunds

 

Q: What is your return policy?

A: Returns are accepted within 14 days of delivery for unused and unopened products in original packaging. Due to hygiene reasons, opened skincare products cannot be returned.


Q: What if my item arrives damaged or defective?

A: Please email us at encareof@gmail.com with your order number and a photo of the issue, and we’ll be happy to replace or refund your item.



🌱 Products & Ingredients

 

Q: Are your products handmade?

A: Yes! All En Care Of products are handcrafted in small batches to ensure quality and freshness.


Q: Are your products natural?

A: We focus on natural and botanical ingredients, using minimal synthetic additives for safety and preservation.


Q: Do you test on animals?

A: Absolutely not. En Care Of is cruelty-free.


Q: What if I have sensitive skin or allergies?

A: We recommend reviewing our ingredient lists carefully and performing a patch test before use. If irritation occurs, discontinue use immediately.


🤝 Customer Support


Q: How do I contact you?

A: You can reach us anytime at encareof@gmail.com. We aim to reply within 24–48 hours.